Returns & Exchanges
At Bomar Aromatherapy, we want you to be completely satisfied with your botanical purchases. If a product does not meet your expectations, you may return unopened items in their original packaging within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer care team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Secure Your Package
Carefully pack the unused items in their original containers, ensuring all seals are intact to prevent leakage or damage during transit.
Ship to Our Warehouse
Affix the provided return label or ship the parcel to our returns department using a tracked service to ensure safe arrival at our facility.
Receive Your Refund
Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing